Common Questions About Our Terms
We detect duplicate accounts automatically and suspend all linked accounts. Funds in suspended accounts are held for 30 days while we investigate. If fraud is confirmed, we may forfeit the balance. You can appeal via email with an explanation; we review appeals within 5 business days.
Yes. Account closure is permanent, but you can withdraw your balance first. Submit a closure request through Help, and we'll process any pending withdrawals within 24 hours. Once closed, you cannot reopen the same account — you'd need to register again with fresh verification.
Minimum deposit is 10,000 IDR via DANA, OVO, GoPay or QRIS. Maximum single deposit is 50,000,000 IDR. Withdrawals have the same minimum; maximum per withdrawal is your account balance. Daily withdrawal limits depend on your verification level and play history.
Verification happens at sign-up and again before your first withdrawal. Full verification takes up to 2 hours for document review. After that, withdrawals clear within 24 hours. Repeat players don't need re-verification unless we detect unusual activity.
Our terms don't restrict which games you can play, but some games have eligibility rules based on your payment method or account age. New accounts have full access to Live Baccarat, Sportsbook, Aviator and slot rooms immediately. Restrictions appear in-game if they apply to you.
Contact our support team with transaction details and the reason for your dispute. We investigate all charge disputes within 3 business days. If we denied your withdrawal, we'll explain the reason — usually verification delay or account flags — and tell you next steps to clear it.
No. Our terms require that only the registered account holder accesses the account. Shared access violates terms and may result in account suspension. Each person needs their own account, verified with their own name and payment method.
